Safe products
The companies of IHB (ZMM Bulgaria Holding, Bulyard SI, Augusta Mebel) work mainly with investment goods,so their quality, safety and longevity are of a paramount importance. As for the companies, operating on the consumer market (KRZ Port Bourgas, Odesos PBM, Bulgarian Register of Shipping and Dunav Tours), the fact that they operate exclusively on the international market imposes a high standard in terms of safety, terms and quality.
All companies have implemented ISO 9001 quality management system and are certified by licensed international companies like Lloyd, SGS and BV.
The quality management process in the companies of IHB is looked upon as a system of a few components:
- Creation and guarantee of conditions to produce goods and services with the necessary quality;
- Supply chain management
- Post-warranty service
- Quality performance measurement.