IHB’s companies (ZMM Bulgaria Holding, Bulyard Shipbuilding Industry) work mainly in the segment of investment goods, which is why their quality, security and durability are of utmost importance. As for the companies providing services (KRZ Port Burgas, Odessos PBM, Bulgarian Register of Shipping), their operation exclusively on the international market, presumes high standards in terms of safety, time and quality.
All companies have implemented a quality management system, and some of them are certified by licensed international companies.
The quality management process in IHB companies is considered as a system of several components:
- Creating and guaranteeing conditions for production and provision of services of the required quality.
- Management of the supply of raw materials.
- Post-warranty service and maintenance.
- Quality indicators.